Service Level Agreement
Last updated: March 15, 2026
This Service Level Agreement ("SLA") describes the service commitments for EmailForProfessionals, provided by Life But Easier. This SLA applies to all active subscribers.
1. Email Uptime
We target 99.9% email uptime measured on a monthly basis. "Uptime" means that our email routing and delivery systems are operational and processing email normally.
Uptime excludes:
- Scheduled maintenance windows (announced at least 24 hours in advance)
- Outages caused by third-party providers (domain registrars, upstream email providers)
- Issues caused by customer actions (e.g., changing DNS records without coordination)
- Force majeure events
2. Setup Timeline
| Service Type | Go-Live SLA | When the 48-business-hour clock starts |
|---|---|---|
| New domain (we register it for you) | 48 business hours — or a full refund | At payment confirmation — you do nothing technical, we handle it all |
| You already own your domain | 48 business hours — or a full refund | Once your domain is connected to us — a quick guided step we walk you through (or do with you) |
If we register a new domain for you, your 48-business-hour go-live clock starts the moment payment is confirmed — there's nothing technical for you to do. If you already own your domain, the only step on your side is a quick, one-time connection so we can manage your email; we send you simple instructions and will walk you through it (or do it together on a short call). Your 48-business-hour clock starts once your domain is connected. Either way, if we miss the window you can request a full refund.
Time spent waiting on you to connect your existing domain, third-party registrar processing, or propagation outside our control is excluded from the 48-business-hour window.
3. Support Response Time
| Priority | Description | Response Time |
|---|---|---|
| Critical | Email completely down | 4 hours (business hours) |
| High | Email partially impaired | 12 hours (business hours) |
| Normal | General questions, changes | 24 hours (business days) |
Business hours are Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding U.S. federal holidays.
4. What This SLA Does Not Cover
- Email content or deliverability issues caused by spam-like sending practices
- Issues with your email client software (Gmail, Outlook, Apple Mail, etc.)
- Domain expiration due to non-payment of renewal fees
- Changes you make to DNS records without coordinating with us
5. Contact
For support requests, contact us at:
support@emailforprofessionals.com